Keep Up To Date On Your Competitors
A great way to understand how you compare to your competitors in every area of your business is to mystery shop them. Over the years, we’ve run competitor mystery shopping programs that ranged from telephone shop pricing research to in-person projects that provided our client’s first-hand knowledge of how their competition deliver both customer service and the quality of their food, beverages, and products.
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In-Person Mystery Shopping
- Create a quality control for customer service tool
- Identify and reward strong performers
- Reinforce behaviors consistent with your culture
Telephone Mystery Shopping
- Gain insight into a crucial customer touchpoint
- Improve customer satisfaction and sales rates
- Record and nonrecorded programs
ECommerce Mystery Shopping
- Understand the customer journey and experience
- View where your company and products are ranked
- Improve selling strategies
Other Ways We Build Word Of Mouth
Review Generation
- Get your customers talking about you
- Generate buzz about your brand on social media sites
- Make it easy for your customers to share their experience
Reputation Management
- Monitor reviews and social media postings across all relevant sites
- Respond to reviews and social media posts
- Increase engagement with your customers
Listing Management
- Ensure that your business’s information is consistent on all directory sites
- Makes it easy to manage and update your information
- Identify missing listings and listings errors
