E-commerce is a major part of day-to-day commercial transactions in today’s industry and is constantly expanding. More than ever, consumers study the goods and services they are interested in through corporate websites, apps, and social media, which eventually results in online transactions and purchasing decisions.
Your potential consumers will probably discover your company online first! Optimizing the conversion of a stranger into a repeat customer and brand evangelist requires knowing how your consumers (and potential customers) interact with your brand online, from product research to support requests to order placement and fulfillment.
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In-Person Mystery Shopping
- Create a quality control for customer service tool
- Identify and reward strong performers
- Reinforce behaviors consistent with your culture
Telephone Mystery Shopping
- Gain insight into a crucial customer touchpoint
- Improve customer satisfaction and sales rates
- Record and nonrecorded programs
Competitor Mystery Shopping
- Gain insight into your competitors
- Conduct pricing analysis
- Understand how your competitors talk about you
Other Ways We Build Word Of Mouth
Review Generation
- Get your customers talking about you
- Generate buzz about your brand on social media sites
- Make it easy for your customers to share their experience
Reputation Management
- Monitor reviews and social media postings across all relevant sites
- Respond to reviews and social media posts
- Increase engagement with your customers
Listing Management
- Ensure that your business’s information is consistent on all directory sites
- Makes it easy to manage and update your information
- Identify missing listings and listings errors
