The Sentry team are passionate problem solvers with a focus on helping businesses improve their sales, profits and customer service. Using mystery shopping and reputation management, we provide our clients with visibility into their operation to understand what’s being done well and where there is room for improvement.
Our no-nonsense, no-compromise approach to mystery shopping ensures that every program is created to reflect the client’s operating standards, processes, and organizational values. The result is a program that provides a continuous and accurate measure of performance vs. expectation that will allow you to keep your team focused on delivering the type of consistently outstanding service that people talk about.
As a channel partner for Chatmeter we’re proud to bring this powerful, enterprise-level reputation management platform to businesses that might not otherwise be able to gain access to it. Chatmeter’s powerful review management, social media monitoring, and local listings management will supercharge your word-of-mouth marketing strategy by improving your placement in organic search results and making it easier for people to find you on the web.
Mystery shopping and reputation management isn’t all we do. Click here to learn about our other solutions.
How we gather Insights
These are the tools that we use to gather insights from across your organization. The SENTRY Insights approach compiles all the data into useable, easy to read reports enabling you to make key adjustments in your processes to increase team engagement, customer loyalty, and profitability.
Reputation Management
Mystery Shopping
Other Services
The Roadmap To Success
Sentry Insights Proven Process
Developed and sharpened over more than a decade, the Sentry proven process combines a no-nonsense, no-fluff and no-comprises method to developing industry best mystery shopping and reputation management programs. Your program will be tailored to your organizations needs, easy -to-use and supported by a team obsessed with delivering customer service that exceeds the expectations of our clients.
The Discover stage is where we learn about you and your business. The key to a success project is clearly articulating the goals of the program, standards or measurement and laying out how the data will be used.
During this phase, we create the data collection form, training materials and other project details needed to launch your program.
The Pilot stage is a soft launch where we roll the program out on a limited basis to gather field level/real world data and quality test everything from the Design phase.
After the Pilot ends, we’ll review the results and make any changes identified during the test run.
Your program is fully launched.
Now that you program is launched, we’ll monitor the results to ensure that all of the design features are working as intended. During this period, running changes are made to address small issues that arise.
In the Improve phase, we’ll meet with your team to perform a through review of your project. We’ll discuss what’s working well, what’s not working and put together a plan to implement improvements and changes.
The process starts over as improvements and changes are discussed in a new Define phase, followed by the other steps in the process.
Industries We Serve
Who’s using our data insights? Any industry where customer service and social media presence contribute to success.
Retail
The retail industry has gone under dramatic change in recent years with retailers under immense pressure from online competitors…
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Restaurants
They say people come to a restaurant for the food and return for the hospitality. Our hospitality programs focus on the key elements that turn…
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Hotels
Your guests expect to experience amazing comfort, service and value. It doesn’t matter if you are in the limited service, extended service, full service or …
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Automotive
Every time a customer interacts with your team you have an opportunity to create a life-long, loyal customer. From sales to service, it’s crucial…
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Valet Parking
Valets have a short window to make a positive impression on their customers. In many cases, the valet will make the first and the last impression on a customer…
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Entertainment
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Senior Living Community
Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live…
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Professional Services
Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmarksgrove…
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Child Care
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Health and Wellness
Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live…
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Self Storage
Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmarksgrove…
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E-Commerce Fulfillment
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Other Industries
Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live…
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